Refund policy

Unused purchases

You can request a refund within 14 days of a charge if you have not used any images from the allowance associated with that charge. This includes an unused three-day introductory purchase. We review the account and payment records to confirm eligibility.

After images have been used, or outside that period, we do not normally refund a change of mind or an unused part of a subscription. This does not limit refunds or other remedies required by law, or prevent us from reviewing an individual billing or service problem.

Your legal rights

Consumers in some places, including the EU, EEA and UK, may have a statutory withdrawal period or other cancellation and refund rights. The rules for digital content and ongoing services can differ.

We do not treat a payment, sign-in or generated image by itself as an automatic waiver of those rights. If immediate supply affects a withdrawal right, any consent and acknowledgment required by law must be obtained separately. Mandatory rights take priority over this policy, including remedies when a service is defective or not as described.

Failed edits and billing errors

A confirmed failed generation returns its reserved image to the same active allowance period. This restores an image allowance and is not a cash refund. If an edit remains pending or its outcome is uncertain, contact us so we can check the original request.

Report duplicate charges, suspected unauthorized payments or an ongoing technical problem to contact@tooextra.app. We investigate these separately from change-of-mind requests. Please do not send your full card number, passwords or sign-in codes.

Stopping future payments

Cancel your subscription through your account's billing settings before the next renewal, or contact us for help. The $0.99 three-day introduction renews at $6.99 per week unless canceled before it ends. The yearly plan renews at $59.99 per year.

Canceling stops future renewals. It does not automatically refund a payment already made. Asking for a refund also does not automatically cancel your subscription, so tell us if you want both. You can read the full offer and allowance details in our terms of service.

How refunds are paid

Approved refunds are sent to the original payment method. Where a statutory withdrawal right applies, we issue the refund within the legally required time, normally no later than 14 days after receiving your withdrawal notice. Your bank or payment provider may take additional time to display it.

The refunded allowance may be removed and the related subscription may end. We will tell you how an approved refund affects your access. Keep any images you want before access ends.

Contact us

Email contact@tooextra.app from your account address with the payment date and a brief description of the request. A receipt or transaction reference can help. We may ask for limited information to verify the purchase.